Product Delivery Policy

Policy for delivery of products / provision of services

You can make the purchase through our website from any part of the world, but we can only carry out the delivery on the territory of the Republic of Macedonia.

All products will be delivered to the delivery address that you must provide when creating the order.

You can also surprise your loved ones and request delivery to their address, specifying their address as the delivery address.

The delivery period depends on the delivery location. Estimated delivery time is 48 hours from the moment of confirmed order.

In accordance with our capabilities, the product will be delivered to you in the shortest possible time. EON ERB Consulting DOO - Skopje reserves the right to extend the delivery period in a previous agreement with the buyer.

Delivery is done through our delivery service or through external partners.

We deliver from Monday to Friday, except for public holidays and non-working days.

Before the delivery of the product, the buyer will be contacted by phone, on the phone number left for contact, to confirm the date and time of delivery.

If the order is placed on Saturday, Sunday or a non-working day, this procedure starts from the first following working day. The delivery time does not include weekends and non-working days.

The product is delivered to the delivery address specified by the buyer.

Refund Policy

Each buyer is obliged, upon receiving the product, to check it for possible damages during transport, and if it is a question of several products, to check whether any product is missing.

If the product is delivered damaged, or a certain product is missing from the order, the buyer should inform us immediately, how we would take measures to remove the accidental error. The cost of replacing the product will not be borne by the buyer.

In case the buyer wants to return the product, through no fault of ours or the fault of the supplier, and wants a refund of the amount paid for the product, then the shipping cost will be deducted twice from the final amount.

If the buyer wants to exchange the product, he is obliged to keep it undamaged, unpacked and unused.

If there is a delay in the delivery by the company that is hired to carry out the delivery, EON ERB Consulting LLC - Skopje cannot take any responsibility.